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FAQ

We understand ordering kit can be a detailed, and at times, confusing process. The below frequently asked questions have been compiled to answer many of the general queries you may have. If you still have a questions not covered by the below, please contact us and we will be happy to help.

Sublimation is the latest in garment production technology. Starting off with a white piece of fabric, your design, colours, logos, numbers and whatever else you have on the kit are dyed directly into the fabric at high temperature and pressure. No embroidery. No printing. The quoted price is the final price.

Once the process is completed, the garment can be washed and ironed as normal without any fear of discoloration or damage from heat.

Quite simply if you have a lot of sponsors names, numbers or badges to add to your garment, then sublimation will most certainly work out cheaper than a cut and sew garment. Whereas each embroidered or printed logo costs extra, with sublimation all logos are included.

There is also no limit to the amount of designs you can achieve with sublimation, unlike cut and sew. You have a blank canvas in which to let your imagination run wild and the wide variety of designs on our kit designer shows this.

You can choose from a huge spectrum of colours from our range, ensuring you get the exact colour match for your team.

If you feel you would like us to help, our designers can work with you to create something totally unique for your club, school or university.

If you need answers to anymore question, please click here to speak to an expert.

 To make sure your logos achieve the best possible look when added to your garment please can you ensure we have Logos in a good vector file – preferably .pdf, .eps or .ai.

If vector files are not available, a high resolution jpeg may suffice. We will always try to use your logo if we can, but these ensure we achieve the best possible results when the garment is completed.

We use a CMYK colour palette and pantone colours for the sublimation process. Our standard colour palette has a wide range of colours which will be a great option for the majority of organisations.

However, if you have specific shades required this is no problem. We can work with specific pantone colours, and even match our pantone colour charts to existing kit to ensure colour consistency through the years.

Due to differences in materials and the nature of sublimation, slight colour variance may occur.

Krusada offer an in-house Embroidery service for your crest or logo onto stock garments. On bespoke items, this is done in our factories.

If your logo is already set up please ensure we receive the original .EMB or .DST file along with a work sheet and details of colours required.

If you do not have access to the DST file then Krusada can digitise it for you for a one off set up fee of £20 +VAT. You will then own the file and is yours to use at any time.

Krusada offer in house printing for simple logos onto stock garments. On bespoke items, this is done in our factories.

For Vinyl printing and Screen printing please ensure a good quality vector is provided, preferably . pdf, .eps or .ai.

High quality images such as .jpg may work, but will require inspection.

For logos with text please supply the font name where possible.

If you do not have access to the vector file and cannot provide an image of suitable quality, we can arrange this for you at a #20 +VAT one off set up fee. You will then own the file and is yours to use at any time.

Our minimum order for bespoke items (excluding socks) is 10 per garment. This can be split across multiple sizes.

Minimum order for socks is 12 pairs per size (24 total pairs for the ELITE socks).

There is no minimum on stock items.

Re-orders are available for all items, with standard lead times.

Minimum order quantities still apply, however orders less than these can be processed whilst incurring a small surcharge.

All sizes are given in standard sizes and inches. i.e. S, M, L etc. for mens and unisex; and 6, 8, 10 etc. for Ladies sizes, along with the corresponding chest/waist measurement in 2 inch jumps.

Please refer to our size guides for specific item sizing.

We have found our garments to be generally true to size, but where possible we will give advice on what size we may recommend.

When sizing up children, please take into consideration the age and height of the child along with the size.

 

Standard lead times for Krusada kit is around 4 weeks for manufactured bespoke items.

Stock orders are quicker at up to 3 weeks.

Please note these are approximate lead times, with exact timescales and delivery confirmed upon order and time of year.

If you have a lead time requirement shorter than this, please still get in contact. We will assess these on a case by case basis and may be able to help you out.

We use a next day courier for all of our order shipments. Please allow one extra day for orders being shipped to the Highlands/Islands of Scotland and Northern Ireland.

You will be notified via email upon shipment of the order. This email will also contain the tracking information for your order, and delivery options if you wish to change shipment delivery date, address or give special instructions.

On the morning of delivery you will receive a 1 hour delivery window.

Krusada kit is currently made overseas. This allows us to access the full range of fabrics required, create the garments to our full technical specifications and ensure we can hit extremely competitive price points.

Ordering from Krusada is easy, and the few simple steps below explain the steps along the way.

  • Initial enquiry
    • We aim to respond within 24 hours
    • Always feel free to ask any questions
  • Order placed
    • Design, sizes, quantities, names, numbers, logos etc.
  • Design artwork and order breakdown sent for confirmation
    • Please ensure you take time to check all details are correct.
    • Once confirmed, you are accepting all the details are correct
  • Order confirmed
    • Invoice sent over for payment
  • Payment received
    • Order placed with factory
    • After this, no changes can be made to the order.
  • Manufacture in 4 weeks (bespoke)
  • Order arrives at Krusada
    • Order goes through quality control to ensure accuracy
  • Delivery
    • Next day delivery once we receive your order complete.
    • You will be notified of shipment.

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